Frequently Asked Questions (FAQ)

What do I do if the order arrives damaged or incomplete?

If you notice an issue with your order, please report it at 443-584-3731 or email support@dmv-labs.com within 30 days of your order. We will not be able to address any issues that are reported after this time frame. 

NOTE* Please provide photos and as much detail as possible when reporting all issues.

(PLEASE NOTE ALL SHIPMENTS AT THIS TIME MIGHT EXPERIENCE DELAYS DUE TO COVID-19)

What happens if the order is lost in transit? 

Contact DMV Labs Support 443-584-3731 or support@dmv-labs.com

What is a proprietary blend?

Our proprietary blends are comprehensive outlines of the ingredients in each product. (Listed in the order of the total amount.) 

What if I experience a reaction or have a side effect?

Please report all reactions to DMV Labs customer support at 443-584-3731 or support@dmv-labs.com

How old should someone be to take supplements?

DMV Labs supplements can be used by people age 13 and over. Any DMV Lab Supplements designed for weight loss should be used by people 18 and over.

Can I Purchase and Use CBD in My State?

Please refer to our CBD Domestic Regulation Guidelines for more information

How does DMV ensure quality in the products?

We practice multiple levels of quality assurance testing throughout every step of the supply chain. This process begins with our intensive vetting process of certified ingredient providers, followed by direct raw material testing and retention of all raw material samples for up to three years.

What is the difference between tablets, capsules, soft gels?

Tablets are compressed raw material that uses naturally occurring binders to maintain shape.

Capsules are two interlocking pieces of gelatin that contain all of the ingredients inside.

Soft gels are made from a soft layer of gelatin and are normally used for supplements that have liquid-based ingredients to preserve quality.

When do the supplements expire?

Capsules, soft gels, powders, and tablets have a two-year shelf-life under proper storage conditions.

Are these products natural?

Every DMV Labs product contains exclusively naturally occurring ingredients.

What if I’m pregnant?

Make sure to consult your physician before starting any exercise, nutrition, and dietary supplement regimen.

What do I eat with these products?

All products are OK to consume on an empty stomach. If stomach discomfort occurs, then consuming with food is just fine.

Do any of these products contain allergens? (Same as gluten/soy/dairy/vegan question)

Some of these products may contain allergens, consult the label on the individual product of interest or reach out to our support team to answer any allergen questions you may have.

Do they contain MSG?

None of the products contain monosodium glutamine as an active ingredient.

What is the best way to use DMV Labs’ products?

For proper use of all DMV Labs’ products, make sure to check out our product pages at dmv-labs.com and watch the tutorial videos.

How do I store the products? (temperature)

All DMV Labs’ products are best stored in a cool dark place.

Where are your supplements manufactured?

All supplements are manufactured in a Certified GMP and FDA registered facilities.

What if I don’t swallow pills well?

Tablets can be cut by a tablet cutting machine if they are uncomfortable to swallow at their natural size. You can also break the pill capsule and stir it into a glass of water.

How long before I see results?

Go to dmv-labs.com to learn the in-depth science about your product of interest.

Can these supplements stop medicines from working?

Consult your pharmacist and/or doctor before using any combination of dietary supplements and medications.

Are all the ingredients on the label?

Yes. Multiple levels of quality control and multiple years of backlogged samples make sure this is the case.

What are the capsules made of?

Capsules are made of vegetable-based gelatin